Adding and managing Starred users
How to manage your team and grant your team members access and permissions.
Admin users in Starred can easily add and remove team members as well as managing their access rights and permissions.
To access your Colleagues section:
- Click on your company name on the top left corner
- Select Company Settings
- Click Colleagues
What you can do
- Add Team Members - Invite new colleagues to join your company account
- Manage Access Rights - Set access rights to control what each team member can access and modify.
- Assign User Roles - Organize your team with predefined roles and data access policies that match your company structure
- Delete users - Safely remove colleagues when they leave your organization or no longer need access.
And more!
How to add users
Ready to manage your team effectively? Start by adding your first colleague.
-
Navigate to your Colleagues section
- Click Invite new colleagues
- Type their email address
- Select a user role
- Click on Send invitation
❗️User roles are only available in Candidate Experience accounts. 📘 Learn about user roles (Candidate Experience) →
Managing Access Rights
You can manage access in two ways:
- Assign a predefined role (recommended — roles come with rights already set).
- Edit an individual profile to customize permissions.
To adjust permissions:
- Find the user in the list
- Click Edit
- Enable or disable specific rights
📘 Learn about available Access Rights →
Assign User Roles
User roles are a quick and efficient way to manage user permissions and data access.
❗User roles are only available in Candidate Experience accounts. 📘 Learn about user roles (Candidate Experience) →
Deleting a Colleague
At the bottom of a user profile, you can delete a colleague.
- Find the user in the list
- Click Edit
Confirm by typing the colleague's email address.
⚠️ Note:
- This action cannot be undone.
- Deleting a user does not delete surveys or responses they created.
- If they were receiving scheduled reports, you must manually delete those reports - otherwise they'll continue receiving emails. 📘 Learn more about scheduled reports →
- To restore access later, you'll need to re-invite the user.
More user settings
Granting Journey Type Access
By default, every user has access to all surveys.
You can restrict access per journey type — for example, allow recruiters to see only Candidate Rejected, Withdrawn and Hired surveys surveys but not Hiring Manager surveys.
Bespoke Dashboards
If your account has Bespoke Dashboards, you can assign them to specific users here.
Each user will see only the dashboards they've been assigned.
Firefight Emails
Firefight emails notify users when a respondent gives a low NPS score.
By default, these notifications go to the sender of the invitation.
However, administrators can reassign firefight emails to another user:
- Open the user's profile.
- Toggle Yes under Receive firefight emails.
⚠️ Important: Firefight email settings apply globally - you can't assign different firefight recipients per survey.
Candidate Experience Digest
Enable or disable whether a user should receive the monthly digest email, which includes summary data and journey insights.
✅ Best Practices
Security Guidelines
- Regularly review colleague list to ensure the right people have access to the account.
- Remove access promptly when team members leave or change roles.
- Ensure everyone has appropriate access for their responsibilities by assigning the correct access rights. 📘Learn about access rights and how to assign them →
Data Access Policies
- Assign a Data Access Policy to each user role to give users only the data access they need
- Ask your users to fill in their first and last name so the Data Access Policy can be correctly applied